Our Policy, Terms & Conditions of use

Terms & Conditions

Terms and Conditions for LUCÉ (website: luce-it.com)

1. Introduction

(a) The vendor specializes in jewelry and accessories, which are offered via the online shop system in luce-it.com. These general terms and conditions apply to all acquisitions of products and services by customer from vendor, unless otherwise specified herein.

(b) Within these terms and conditions, a customer is defined as a private individual who enters into a transaction with the vendor for private and personal purposes only, and for no other commercial or freelance activity in which the customer may otherwise be involved. The contractor, within the meaning of these terms and conditions, is any private individual, legal body or partnership with legal entity entering into a transaction as part of their commercial or freelance activity.

(c) Any deviation from, contradiction of, or supplementation to any of the following terms and conditions will render a contract invalid, unless arranged by prior agreement between the buyer and the vendor.

(d) The right is reserved to revise these terms at any time by amending this page. Updated terms will supersede all previous versions of the terms.

(e) The use of the site (including accessing, browsing or registering to use the site) confirms an unconditional agreement to be bound by these terms and is subject to continued compliance with these terms.

2. Conclusion of Contract

(a) The vendor’s offer may be subject to change at any time without the obligation of a previous notice, at the sole discretion of the vendor. While every effort is taken to try to ensure that the coloring, design and style of the Lucé products in the photographs displayed on the website are representative of the original products, variations may happen due to technical restrictions of color reproduction on your computer equipment. Also some pieces are made of natural materials and/or are handmade, meaning that each piece is unique and may look slightly different from the images displayed. Accordingly, Lucé shall be under no circumstances liable for any error or inaccuracy in the photographs or graphical representations of the products displayed on the website nor due to the variation of natural material and/or handmade products. If you have any questions about the products, you may of course, contact us info@luce-it.com

(b) The confirmation of the order means the buyer’s acceptance of the wholeness of the terms and conditions. All orders may be made online on Lucé’s website. The transaction constitutes a binding agreement to conclude a contract of purchase for the products. By clicking the link "Send order", during the online ordering process on Lucé’s website, the customer is placing a binding order for all the products contained in the shopping basket. The order could not be amended or cancelled except in the express conditions provided for in the terms and conditions

(c) The customer will be informed by e-mail as soon as the executed order has been received. Please note: the receipt of this first e-mail does not mean that the agreement has been concluded. The agreement is concluded by sending confirmation of the order or by the products being released for delivery.

(d) Release of the ordered products for shipment by the vendor also constitutes acceptance of the order. The vendor reserves the right to reject orders without giving any reason.

(e) The conclusion of the order will be accepted with the reservation, that in the case of improper or failed delivery to the vendor, to supply none of the products or only parts of the delivery. 

This applies only providing that vendor have concluded a concrete hedging transaction and are not supplied by their sub-supplier without own fault.The vendor will make every reasonable effort to procure the products. If the products cannot be procured, Lucé will promptly refund any payment that may have already been received. If the products are unavailable or only available in part, the customer will be informed immediately.

(f) After the contract has been concluded - and if the products have been ordered electronically - the text of the contract, together with the legally binding terms and conditions, will be sent to the customer via e-mail. The data registered by the website establish the proof of the whole transactions operated between Lucé and its customers. In case of dispute between Lucé and one of its customers about a transaction made on the website, the data registered by Lucé are considered as an irrefutable proof of the content transaction.

3. Retention of title and Withdrawal

(a) With regard to customers: The ordered products remain the property of the vendor until full payment of the price is completed.

With regard to contractors: The vendor shall retain the title to the goods until the full settlement of all claims arising from an ongoing business relationship.

(b) In cases of breach of contract on the part of the customer (due, in particular, to defaulting in payment, falsification of information regarding creditworthiness, or legal settlement proceedings, or the initiation of insolvency proceedings against the customer's property) the vendor shall be entitled to withdraw from the contract and demand the return of the goods at any time if the customer has failed to provide - or has provided only in part – payment for the products ordered.

(c) The contractor is entitled to resell the retained products in the proper course of business; but he assigns already now all debts to the vendor; the amount will be the final amount of the invoice including all costs which arose when reselling the items to the customer or to a third party. The vendor accepts the transfer. After completion of the assignment, the contractor shall be entitled to collect the claim. The vendor reserves the right to call in the demand if the contractor handles his liabilities incorrectly or delays with payment.

4. Prices and Payment

(a) Prices are subject to change. Calculation of prices is based on the price list and discounts valid on the day of delivery or service plus value added tax (VAT) as stipulated by the vendor.

(b) In respect of long-distance contracts: Additional shipping charges will be applied, as indicatedand agreed when ordering. This amount will be payable by the customer in addition to the price, including taxes, of the products ordered.

(c) The customer shall only have a right of set-off where the counterclaims have been validly established, and of the acknowledgement which the vendor does not deny. The customer may only exercise his right to refuse performance where the counterclaim arises from the same contractual relationship.

(d) In the event of any pricing error or incorrect product information due to typographical or system errors, Lucé reserves the right to cancel any orders placed with erroneous information, with no further obligations to the customer even after the receipt of an order confirmation or shipping notice.

5. Payment Options and Shipping Costs

(a) The customer may make payments with all major credit cards including Visa, Mastercard and American Express. The vendor reserves the right to exclude specific methods of payment.

(b) Credit cards are charged in local currency.

(c) Shipping costs are calculated as the sum total of the vendor's delivery fees. Further details can be found under Shipping Costs.

6. Shipment

(a) Unless stated otherwise, all prices include VAT (where applicable) and exclude shipping costs. Shipping and delivery are free of charge for all orders over 120 EUR in EU. Please note that international customs duties should be taken into account as they may cause shipping fees to vary. In the case of the returned products, the vendor reserves the right to charge the customer a fee of $200 for the shipment, if the return doesn’t meet the the requirements stated exactly in return policy

(b) In case of unavailability of a Lucé product after ordering, the vendor will order the selected products as quickly as possible, inform the customer without delay, and indicate the probable delivery date.

(c) The vendor reserves the right - if circumstances dictate - to deliver consignments of products in separate parts. In such cases, the best interests of the customer will be taken into careful consideration, and no additional costs will be incurred

7. Transfer of Risk

(a) With regard to the customer: The customer is responsible to check the delivered product(s) immediately upon receipt to determine compliance with the order. If there is any discrepancy, the customer should not accept the package and should describe any defects (i.e. evidence of tampering, damaged product, missing products or items, or products different than those ordered and/or indicated in the shipment document) in writing directly on the statement taken by carrier. Keep in mind that the risk of accidental loss of, or accidental damage to, the object purchased - including during forwarded transactions - is transferred to the customer the moment the object is handed over.

(b) With regard to contractors: The risk of accidental loss of, or damage to, the products is transferred to the contractor upon handover, or, in the case of forwarded transactions, when the products are handed over to the carrier, freight, or to any other party charged with executing the shipment.

A refusal by either the customer or the contractor to accept delivery of the object will, nevertheless, be regarded as a handover.

(c) After the process of placing your order including the product detail page and checkout page, the product price indicated in the confirmation e-mail you will receive does not include the “custom fees” (if any) applied on exports and imports in your country. Placing an order confirms an unconditional agreement to the term that the customer is responsible for paying any additional fees.

8. Right to cancel

1. The client has the right to return products delivered by Lucé, for either exchange, and without penalty, for a period of fourteen days starting from the delivery of the Order. The products returned must be whole, in perfect condition and contained by packaging that includes the original packaging of the manufacturer.
2. The return of products cannot be applied to personalized goods, goods created according to consumer specifications, goods that are susceptible to damage or rapid expiration, or goods which, by nature, cannot be returned to the sender.
3. To exert your right to cancel, you must notify us of your decision to cancel by means of an unambiguous declaration (by e-mail). To respect the time period allowed for cancellations, it is sufficient for you to transmit a declaration expressing your exercise of the right to cancel before the expiration of the cancellation period.
4. You must return Products to us without excessive delay and, in all cases, fourteen days after having communicated your decision to cancel. You must take responsibility for the return shipping costs of the Product

9. Returns

(a) If a customer is a physical person, that is placing a private order with without intentions allocable to a commercial or self-employed business purpose, then he/she is a consumer and therefore entitled to the general right of revocation and return as specified below.

In exercising the right of withdrawal in accordance with Section 8 of these terms and conditions, the customer is obligated to return the products in their original condition and packaging.

(b)The withdrawal can be processed only if the products are not engraved and do not include any customization and/or specifications.

10. Warranty

(a) Products supplied may vary slightly from the products as depicted on the internet as far as is reasonable and the customer is accepted to check the information of the product accurately in advance before confirming the order (see Section 2 / a of the terms and conditions).

(b) The vendor can initially choose between demanding warranty through subsequent fulfilment through repair or replacement delivery. The vendor is entitled to refuse the chosen type of fulfilment if it is only achievable at an unreasonable cost and if the other type of fulfilment does not bring considerable disadvantages to the customer.

In the case of contractors, the vendor will choose initially a remedy or replacement for our warranty on deficiencies on the product.

(c) If the subsequent performance fails, the customer may generally demand either a reduction in the remuneration or cancellation of the agreement (withdrawal). In the case of minor defects, the customer shall have no right of rescission-considering their mutual interests. In all cases of claims for damages against the contract partner, instead of the performance of the delivery or service the customer shall demand compensation for wasted expenditure which are entered into by the customer in reliance on receipt and which the customer is allowed to make. If the customer claims for compensation of damages, the limitation of liability in Section 11/a of these terms and conditions applies.

(d) The customer's rights in the event of defects require that the customer has properly met his examination and notification obligations. Contractors, in particular, are required to report obvious defects in products supplied as soon as possible within two weeks of receiving the products; failure to do so will render the warranty invalid. Punctual dispatch of the defective products, or prompt notification that the products are defective, will be accepted as a valid claim as long as this is done prior to the deadline. The contractor is responsible for making all the necessary notifications and, in particular, for noting details of the defects and the date on which they occurred, and for reporting the damage in a timely manner.

(e) The warranty period for the customer is two years after delivery of the products. That two years warranty period does not apply if the customer is intentionally or grossly negligent in taking due care of the products. The above liability restrictions do not apply in the case of losses arising from fatality, physical injury or damage to health.

(f) The vendor does not make any legally binding guarantees with the customer unless otherwise expressly agreed. Manufacturer`s guarantees remain unaffected.

11. Limitation of Liability

(a) In the case of slightly negligent breaches of obligation the vendor’s liability and the liability of the sub-contractors shall be limited to the foreseeable, contract-typical, immediate average damage with regard to the type of product. This shall also apply in cases of minor infringements of obligations by the vendor's legal representatives or agents. The vendor shall not be liable in cases of ordinary negligent breaches of other contractual obligations. The vendor shall be liable for the violation of the contractually legal positions of the customer. Contractually legal positions are those which the contract is obliged to grant to the signatory in order to his whole purpose. The vendor shall also be liable for any infringement of these obligations which enable the realisation of the contract according to the rules in the first place and on whose observance the user regularly trusts

12. Amendment to the General Terms and Conditions

(a) The vendor reserves the right to change these General Terms and Conditions at any time by giving customers a minimum of two weeks' notice prior to the changes coming into effect. This prior notification will take the form of the publication of the modified General Terms and Conditions on the luce-jewelry.com website, stating the date on which the changes will come into force.

(b) If the customer does not register his or her opposition to the changes within two weeks of their publication, the amended terms and conditions will be considered accepted. Please Note: The two weeks' notification period will be strictly adhered to.

Privacy Policy

Privacy policy for LUCÉ (website: luce-it.com)

Lucé (as defined in Article 1 below), offers jewelry for sale on its website luce-jewelry.com.

In order to offer for sale, sell and deliver its products, Lucé collects personal data from users of its website, its mobile application and its customers when purchasing from physical sales outlets.

The purpose of this privacy policy is to inform users of the means used to collect, access, process and store users' personal data.

Lucé , as controller, undertakes to comply with the provisions of Regulation (EU) No 2016/679 of 27 April 2016 on the protection of personal data.

The customer is informed that certain data must be collected by Lucé in order to perform its services. If the customer does not wish to disclose this data, Lucé will not be able to perform its services.

This Privacy Policy ("Policy") may be modified at any time by Lucé, in particular in order to comply with any regulatory, jurisprudential, editorial or technical changes. The user must refer to the latest version of the Policy before browsing.

1. Controller

The controller, who collects the personal data and implements the data processing operations, is:

Lucé

2. Collection of personal data

Lucé collects users' personal data on the website luce-jewelry.com.

The personal data that may be collected are as follows :

  - user account data: the data provided by the User when creating an account by filling in the registration form (name, surname, billing and delivery postal addresses, email address, mobile phone number, password for connecting to the customer account);

  - personal data of the user when he/she enters it in his/her customer account: date of birth..;

  - transaction data: means the data that the user provides when making purchases, information relating to orders placed and returned items such as telephone number, address, e-mail address and information relating to payment method;

  - exchanges with customer service;

  - browsing data: refers to the data collected by the Publisher while the User is browsing the Website and the Applications, such as the date, time of connection and/or browsing, browser type, browser language, IP address, location data and geolocation.

The data relating to the payment method (credit card number, expiry date, authorization number, security code) are collected directly by our service providers (bank).

Third-party providers of applications, tools, and plug-ins on our website and mobile application, as well as the networks on which we publish editorial and promotional content (such as Facebook and Instagram) may also use automated, context-based and interest related means to collect user data (interactions with functions and profiling of the online activity). This data is collected directly by such providers and/or third parties and is subject to their policies. To the extent permitted by applicable law, Lucé is not responsible for the practices of such service providers and third parties.

Some of the services may be altered or inaccessible if consent to the collection of the data mentioned in this Privacy Policy is not granted.

3. Purposes of the collection of personal data 

The regulations in force protect the privacy of users and require any controller to be able to provide legitimate grounds for such processing. The regulations thus provide, among the legal bases for treatment, the following:

  - performance of an agreement to which the relevant person is a party, such as a sales contract. For example, certain personal data of the customer is necessary to deliver the item, manage the customer's account and process any returned items;

  - compliance with a legal obligation, in particular an accounting obligation by retaining invoices;

  - prior consent of the relevant person;

  - legitimate interest of the controller, while complying with users' rights and freedoms. For example, improving the customer experience or preventing fraud may justify data collection.

Lucé does not share any personal data for commercial purposes with third parties.

Users may edit their personal data and withdraw their consent at any time by contacting us.

The personal data collected is transmitted to Lucé’s service providers, who may process it on behalf of Lucé (processors) and/or on their own behalf (recipients of the data).

The recipients of the data are :

   - any police or administrative authority in connection with judicial requisitions concerning the fight against fraud

   - customs authorities and service providers in the event of delivery abroad.

Lucé’s processors may have access to data collected for the purpose of:

   - preparing, shipping orders and returning products

   - improving the content of websites and mobile applications

   - technical maintenance and development of Lucé’s website, mobile application and internal applications, including entities that perform orders and provide web hosting, information storage, email service providers, as well as analysis services, and tag management, such as Google Analytics. 

4. Users' rights over their personal data

In accordance with Articles 14 to 22 of Regulation 2016/679 of April 27, 2016, any natural person using the Lucé website or the mobile application has the right to exercise the following rights:

   - a right of access, rectification and erasure of the data collected,

   - a right to object to the processing of their data

   - a right to the restriction of the processing,

   - a right to the portability of the data collected the option to formulate instructions relating to the retention, erasure and transmission of his/her personal data after his/her death in accordance with Article 40-1 of Law 78-17 of January 6, 1978

Lastly, if Lucé detects a violation of personal data likely to create a significant risk to the rights and freedoms of its users, it undertakes to inform the relevant users in the shortest possible time.

Users may exercise all these rights by connecting to their customer account, by contacting customer service at info@luce-jewelry.com

Users must enclose proof of identity with their application.

5. Data retention period

User data will not be retained beyond the period strictly necessary for the purposes set out herein and in accordance with applicable regulations and laws. In this respect, the data used for canvassing purposes may be retained for a maximum period of 3 years from the termination of the user's account or the last contact with the relevant prospect. User data is deleted upon expiry of storage periods. Nevertheless, the data may be archived beyond the specified periods for the purposes of investigating, establishing and prosecuting criminal offences for the sole purpose of making the data available to the judicial authority, where necessary.

Archiving implies that this data will be anonymized and will no longer be available online but will be extracted and stored on an autonomous and secure medium.

6. Security measures for the personal data collected

In its capacity as data controller, Lucé undertakes to take all necessary measures to preserve the security and confidentiality of the data and, in particular, to prevent it from being altered, distorted or accessed by unauthorised third parties.

7. Links to third-party sites

The website and the application may provide links to websites, applications and services other than those of LUCÉ, which may be operated by third parties.

LUCÉ is not responsible for the processing of personal data by these third party websites. Users should consult the relevant personal data protection policies.

Cookie Policy

Cookie policy for LUCÉ (website: luce-jewelry.com)

Introduction

By continuing to visit our website, you consent to the use of cookies in accordance with this cookie policy. If you do not consent to the use of these cookies please disable them so that cookies from this website cannot be placed on your device.

Cookies do not contain confidential information such as your home address, telephone number or credit card details.

What are cookies?

Cookies are small text files stored by your browser when you visit a website. Cookies allow a website to remember things such as your preferences, if you are logged in or what’s in your shopping bag. Information gathered by cookies help us analyze your use of our website and provide you with a better user experience.

​Please note that the cookies that we store in your device contain only data, not code. Thus they cannot be used to access your device, transmit viruses or spyware.

Why do we use cookies?

We use cookies for functional and analytical purposes, to improve your experience on our website. Cookies enable us to collect statistical information about the visitors to our site, including demographics.

Our purpose is to:

Improve our website towards your expectations

Recognize your device when you visit our website

Make product suggestions in accordance with your choice of products

Prevent you from having to log in everytime you visit our website

Collect information about your online interaction to show you relevant ads

Cookies Used on This Website

We use session cookies and persistent cookies on our website. Session cookies remain on your device until you close your web browser. Persistent cookies remain on your device for a specified period of time. The cookies that we use can be categorized as it follows:

Strictly Necessary Cookies: These cookies enable you to use the features of our website. They don’t gather information about you. For example, we use them to keep your ‘shopping basket.’

Performance /Analytics Cookies: We use these cookies to gather information about how the visitors use our website. These cookies don’t gather information about you or cannot identify you. They help us get information to improve our website, such as which pages are visited the most.

Functionality Cookies: These cookies help us provide you with a more personalized shopping experience. For example; they remember your preferences on our website and they help us recommend suitable products for you during your visit.

Third-Party Cookies: Our website allows some third-party cookies. For example, if you use the “share” button to share a product image, you may get cookies from websites such as Facebook or Instagram. These cookies enable you to share content on social media.

We use Google Analytics to get information about our visitors so that we can improve our website for a better shopping experience.

Information collected by these cookies are transferred to and stored by Google on servers in the USA in accordance with its privacy practices. For further information of Google’s privacy practices and how this applies to Google analytics, please visit: Google Analytics privacy overview

How to withdraw your consent?

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser settings.

If you wish to withdraw your consent at any time, you can easily decline or remove cookies from your device using your browser settings. However, this may prevent you from being able to use the full functionality of our website.