Yes, we offer free shipping for all min. orders of 120 EUR within EU and free shipping worldwide for all min. orders of 670 EUR.

Please feel free to reach out for us to see if we are able to offer you free shipping even if you don't meet the above 'requirements': info@luce-it.com

We usually ship your piece within 3 days, if not specified anything else; as with made-to-order pieces.

When your piece is shipped you will receive an e-mail confirmation with tracking details and estimated delivery dates.

When your piece is shipped you will receive an e-mail confirmation with tracking details and estimated delivery dates.

We usually ship your piece within 3 days, if not specified anything else as with made-to-order pieces.

After placing an order, you will receive an confirmation e-mail and when your piece is ready you will receive a new e-mail with shipping details & tracking information.

We partner with renowned couriers like DHL, UPS, and GLS to ensure your precious jewelry arrives safely and securely to your doorstep or selected pick-up point.

Package Security and Insurance

Q: How do you ensure the package is secure?

A: At LUCÉ, we take the utmost care to ensure that your package arrives safely and securely. We use sturdy packaging materials to protect your jewelry from damage during transit. Our courier partners, DHL, UPS, and GLS, are renowned for their extensive experience and commitment to reliable delivery. They employ stringent protocols to safeguard your package throughout the shipping process.

Q: Is my package insured for arrival?

A: Yes, all LUCÉ shipments are insured for the full value of your purchase. This means that you are protected against loss or damage during transit. If your package is lost or damaged, we will promptly replace it with a new one.

Q: What if I receive a damaged package?

A: If you receive a damaged package, please refuse the delivery from the courier and contact our customer service immediately. We will work with you to investigate the issue and arrange for a replacement or refund if necessary.

Here are additional measures we take to ensure package security:

* All jewelry is carefully inspected before packing to ensure it is free of defects or damage.

* We use tamper-evident seals on our packages to prevent unauthorized access.

* We provide tracking information for all orders so you can monitor your package's progress.

We are committed to providing our customers with a worry-free shopping experience. When you order from LUCÉ, you can rest assured that your jewelry will arrive safely and securely.

We offer return within 14 days after received order.

The piece needs to be returned in unused condition and same packaging as received in.

For returns, reach out for us: info@luce-it.com

*Please note that handmade products are not eligible for returns unless they arrive damaged or defective. This is due to the unique nature of handmade items and the inherent variations in their craftsmanship. If you have any concerns about the quality of a handmade product, please contact us before purchasing.

We offer exchanges within 7 days of received package.

Please reach out directly: info@luce-it.com and we will assist you in the process.

The returned item needs to be returned in unused condition and same packaging as received in.

We offer return within 14 days after received order and 7 days exchanges.

The piece needs to be returned in unused condition and same packaging as received in.

For returns, reach out for us: info@luce-it.com

*Please note that handmade products are not eligible for returns unless they arrive damaged or defective. This is due to the unique nature of handmade items and the inherent variations in their craftsmanship. If you have any concerns about the quality of a handmade product, please contact us before purchasing.

For other questions please check out our FAQ page here

More specified terms & conditions you read here